FAQ

At Baiduge, we value clarity, reliability, and a smooth shopping experience. We understand that shopping online can come with questions, and our goal is to make every step as transparent and straightforward as possible. Whether you need information about delivery, returns, or payment security, our support team is here to assist you.

Shipping

When will my order arrive?

We work to process and dispatch orders as efficiently as possible. The average delivery timeframe is 4–9 business days, divided into two stages:

Processing time: 0–1 business day

After your order is placed, it is confirmed, carefully checked, and prepared for shipment. Your items are then securely packaged.

Shipping time: 4–8 business days

Delivery times may vary depending on the destination and transit route from our shipping facility to your address.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can follow the progress of your delivery at any time via our tracking page.

Returns

What is your return policy?

We offer a 30-day return period from the date you receive your order. If you are not satisfied for any reason, you may return your items within this timeframe. Customers are responsible for initiating the return process, and we will provide clear instructions to ensure it runs smoothly.

How do I request a return or exchange?

To start a return or exchange, please contact our support team at info@baiduge.com. Include your order number and the reason for the return or exchange. Our team will respond with detailed guidance and the correct return address.

When will I receive my refund?

Refunds are usually processed within 10 business days after we receive and inspect the returned items. Once approved, the refund will be issued to your original payment method. You will receive a confirmation email once the process is complete.

Payment

Which payment methods do you accept?

We offer a selection of secure payment options to ensure a safe and convenient checkout experience, including:

American Express

Apple Pay

Bancontact

Google Pay

Mastercard

Maestro

Twint

Visa

EPS

Trustly

MyBank

PayU

Swish

iDEAL

MobilePay

All transactions are handled securely.

Is it safe to shop on your website?

Yes. All payments on our website are protected with SSL encryption, ensuring that your personal and payment information remains secure. We do not store credit card details, and all transactions are processed through a secure and trusted checkout system.